1. Information We Collect
We collect information in three main ways:

A. Information You Provide to Us
This includes:
Your name and email address
Payment information processed through Shopify (we do not store card details)
Form submissions, inquiries, or emails you send us
Materials you provide for customization services
Any information you voluntarily submit through our social media channels (messages, comments, form submissions, etc.)

B. Information Collected Automatically
When you browse the Site or interact with our social platforms, we automatically collect:
IP address
Device and browser information
Pages or content viewed
Time spent on the Site
Referring URLs
Interactions with embedded content
This is done through cookies, tracking technologies, and platform analytics.

C. Information from Cookies & Third Parties
This may include:
Google Analytics
Shopify analytics
Email marketing analytics (Flodesk)
Data collected through embedded media (e.g., Loom, YouTube)
Social media platform insights (Instagram, Pinterest, etc.)
We do not link this data to your identity unless you voluntarily provide your information.

2. How We Use Your Information
We use your information to:
Process purchases and deliver digital products
Provide template customization services
Communicate with you (including through email or social media replies)
Send marketing or educational emails (with your consent)
Improve the Site’s design, performance, and user experience
Analyze overall Site traffic and behavior
Maintain security and prevent fraud
We do not sell personal information.

3. Legal Bases for Processing (EU/UK Visitors)
We process personal data based on:
Your consent (email marketing, cookies)
Contractual necessity (purchases or services)
Legitimate interests (analytics, improving the Site)
Compliance with law
We welcome EU visitors but do not specifically target or advertise to them.

4. How We Share Your Information
We only share your information with trusted third-party providers needed to operate the business, including:
Shopify (payments and ecommerce functionality)
Google Analytics (site analytics)
Flodesk (email marketing)
Showit (website hosting)
Embedded media providers like Loom or YouTube
Social media platforms where you interact with us
These companies have their own privacy practices and terms.
We never sell your personal information.

5. Cookies & Tracking Technologies
Cookies are small text files stored on your device that help websites run smoothly and offer a more personalized experience. Some cookies are essential; others help us understand what users enjoy so we can improve the Site.

A. How We Use Cookies
We use cookies to:
Ensure the website functions properly
Remember your preferences
Analyze traffic and visitor behavior
Improve layout and content
Support email signups and marketing features
We do not use cookies to store sensitive personal data.

B. Types of Cookies We Use

1. Essential Cookies
These enable core features like checkout, site security, and forms.

2. Analytics Cookies
Tools such as Google Analytics and Shopify analytics show us which pages are most helpful and how visitors navigate the Site.

3. Marketing Cookies
We may use marketing pixels (such as Meta Pixel or Pinterest Tag) now or in the future. Where required, we ask for your consent before activating them.

4. Third-Party Cookies
When we embed videos or media from platforms like Loom or YouTube, those services may set their own cookies.
We cannot control third-party cookies but aim to link to their policies when possible.

C. Your Cookie Choices
You can:
Accept or decline cookies through our cookie banner
Adjust settings in your browser
Delete cookies at any time
Declining cookies may limit some features, but the Site will still function.

6. Data Retention
We keep your information only as long as necessary to:
Fulfill purchases or services
Maintain business and financial records
Comply with legal obligations
You can unsubscribe from marketing emails at any time.

7. Your Rights

A. EU/UK Visitors
You may:
Access the personal data we hold
Correct inaccurate information
Request deletion
Object to processing
Request data portability
Email us at hello@pinkertonhouse.com to make a request.

B. California Visitors (CCPA/CPRA)
You may:
Request disclosure of the personal information we collect
Request deletion
Opt out of the sale or sharing of personal data (we do not sell personal data)

8. Children’s Privacy
This Site is not intended for children under 13, and we do not knowingly collect information from children.

9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no online system is perfect, we take appropriate steps to reduce risk.

10. Third-Party Links
Our Site may link to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date.

12. Contact Us
Pinkerton Photography LLC, DBA Pinkerton House
Phoenix, Arizona, USA
Email: hello@pinkertonhouse.com